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UPSC CSE 2026 · PYQ · Reading Comprehension / Main Idea · medium

Which one among the following statements most appropriately reflects the point of view of the given passage?

  1. A.If AI were to take over customer service, there would be no work left for human subjects to do.
  2. B.Irritating voice menus and email could not achieve human redundancy to the extent that AI might.
  3. C.The value of human intervention in the workplace affected by AI might be enhanced through redirection towards more fulfilling tasks.✓ Correct
  4. D.Unlike previous waves in customer-service technology, AI has raised the alarm of worker replacement.

Explanation

The passage's central point is that AI 'could prove different' and its effects 'may be salutary' — that human agents could be freed up to spend more time on creative and rewarding tasks like using feedback to make products better, rather than listening to irate customers. This is precisely the idea in option (c): the value of human intervention enhanced through redirection towards more fulfilling tasks. Option (a) contradicts the passage; option (b) is a peripheral comparison; option (d) contradicts the passage which says AI has the same concerns as past waves but might prove different positively.
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