Which of the following conclusions, made on the basis of the given passage, is/are correct? 1. The advent of new customer-service technology had invariably sparked fears about job losses. 2. Often it is found that instead of job losses, alternative channels for employee engagement are discovered while certain tasks are replaced by technology. 3. The advent of technology inevitably leads to stressful outcomes. Select the answer using the code given below.

Conclusion 1 is supported — the passage says previous waves of customer-service technology 'stoked concerns of job losses', implying technology consistently raised such fears. Conclusion 2 is supported — the passage states those fears 'failed to materialise' and that human agents could be redirected to creative tasks like using feedback, which represents alternative engagement channels. Conclusion 3 is not supported — the passage suggests outcomes may be salutary/positive (freeing humans for rewarding work, less time with irate customers), not inevitably stressful. Hence 1 and 2 are correct.